שיג ושיח - פלטפורמת צ׳אטבוט רב-ערוצית מתקדמת

שלושה צעדים ומתחילים

התקנת האפליקציה

לחיצה על ״התקנה ב-Make״ פותחת את Make עם הזמנה לאפליקציה. נותר רק לבחור ארגון ולאשר.

יצירת חיבור

בתוך התרחיש, בחירת מודול של שיג ושיח ויצירת Connection עם טוקן ה-API מהגדרות הבוט.

בניית התרחיש

מרגע זה כל המודולים זמינים בכל תרחיש - שליחת תהליכים, עדכון מנויים, שידורים ועוד.

המודולים של שיג ושיח

כל יכולות הפלטפורמה, כמודולים מוכנים ב-Make. אפשר לסנן לפי סוג:

Flow

Delete Sub-flow

Delete a sub-flow by namespace.

פעולה

Get Bot Users Count

Counts of subscribers by status.

פעולה

Set Default Start Flow

Configure the default entry sub-flow.

פעולה

Set Web-Chat Default Start Flow

Configure the entry sub-flow for the web-chat widget.

פעולה

Flow Tag

Create Tag

Create a new tag.

פעולה

Delete Tag

Delete a tag by namespace.

פעולה

Delete Tag by Name

Delete a tag by its display name.

פעולה

Flow User Field

Create User Field

Create a custom user field.

פעולה

Update User Field

Update a custom user field.

פעולה

Delete User Field

Delete a custom user field by namespace.

פעולה

Delete User Field by Name

Delete a custom user field by name.

פעולה

Flow Bot Field

Create Bot Field

Create a bot-level field.

פעולה

Set Bot Field

Set a bot-field value by namespace.

פעולה

Set Bot Field by Name

Set a bot-field value by name.

פעולה

Set Multiple Bot Fields

Set up to 20 bot-fields by namespace in one call.

פעולה

Set Multiple Bot Fields by Name

Set up to 20 bot-fields by name in one call.

פעולה

Delete Bot Field

Delete a bot-field by namespace.

פעולה

Delete Bot Field by Name

Delete a bot-field by name.

פעולה

Flow Shortcut

Get Shortcut

Get one shortcut by ID.

פעולה

Create Shortcut

Create a shortcut on the current flow.

פעולה

Update Shortcut

Update a shortcut on the current flow.

פעולה

Delete Shortcut

Delete a shortcut from the current flow.

פעולה

Flow Closing Note

Get Closing Note

Get one closing note by ID.

פעולה

Create Closing Note

Create a closing note on the current flow.

פעולה

Update Closing Note

Update a closing note on the current flow.

פעולה

Delete Closing Note

Delete a closing note from the current flow.

פעולה

Flow AI Hub

Update AI Agent Provider

Change an AI agent's provider/model.

פעולה

Update AI Task Provider

Change an AI task's provider/model.

פעולה

Set Default AI Provider

Set the bot's default AI provider/model.

פעולה

Set Audio Transcription Model

Set the speech-to-text model.

פעולה

Get AI Agent Info

View AI agent details: description, prompts, AI function list and more.

פעולה

Get AI Task Info

View AI task details.

פעולה

Get Default AI Provider

Read the default AI provider and model for this flow.

פעולה

Flow Custom Events

Get Custom Events Summary

Aggregated stats for a custom event.

פעולה

Log Custom Event

Record a custom event for a subscriber.

פעולה

Flow Conversation

Move Chat To

Update chat status (open / in_progress / done).

פעולה

Assign Agent

Assign an agent to a subscriber's conversation.

פעולה

Assign Agent Group

Assign an agent group to a subscriber.

פעולה

Unassign Agent

Remove agent assignment from a subscriber.

פעולה

Pause Bot

Pause automation for this subscriber.

פעולה

Resume Bot

Resume automation for this subscriber.

פעולה

WhatsApp Template

Create WhatsApp Template

Create a new WhatsApp template.

פעולה

Delete WhatsApp Template

Delete a WhatsApp template by name.

פעולה

Sync WhatsApp Templates

Re-sync WhatsApp templates from Meta.

פעולה

Facebook Utility Template

Create Facebook Utility Message Template

Create a Facebook utility-category message template.

פעולה

Sync Facebook Utility Message Templates

Re-sync templates from Meta Business Manager.

פעולה

Delete Facebook Utility Message Template

Delete a Facebook utility message template by name.

פעולה

Subscriber

Get Subscriber Info

Look up a subscriber by namespace.

פעולה

Get Subscriber Info by Channel User ID

Look up a subscriber by channel user ID.

פעולה

Create Subscriber

Create a single subscriber. Phone or email is required.

פעולה

Create Subscribers (Bulk)

Create up to 100 subscribers in one call.

פעולה

Update Subscriber

Modify a subscriber's profile.

פעולה

Delete Subscriber

Delete a subscriber.

פעולה

Add Tag to Subscriber

Add a single tag to a subscriber.

פעולה

Add Tag to Subscriber by Name

Add a tag (by name) to a subscriber.

פעולה

Add Multiple Tags to Subscriber

Add up to 20 tags to a subscriber.

פעולה

Add Multiple Tags to Subscriber by Name

Add up to 20 tags by name.

פעולה

Remove Tag from Subscriber

Remove a single tag.

פעולה

Remove Tag from Subscriber by Name

Remove a tag by name.

פעולה

Remove Multiple Tags from Subscriber

Remove up to 20 tags by namespace.

פעולה

Remove Multiple Tags from Subscriber by Name

Remove up to 20 tags by name.

פעולה

Add Labels to Subscriber

Add up to 20 labels by name.

פעולה

Remove Labels from Subscriber

Remove up to 20 labels by name.

פעולה

Set User Field

Set a user-field value by namespace.

פעולה

Set User Field by Name

Set a user-field value by name.

פעולה

Set Multiple User Fields

Set up to 20 user-field values by namespace.

פעולה

Set Multiple User Fields by Name

Set up to 20 user-field values by name.

פעולה

Clear User Field

Clear a user-field value by namespace.

פעולה

Clear User Field by Name

Clear a user-field value by name.

פעולה

Clear Multiple User Fields

Clear up to 20 user-fields by namespace.

פעולה

Clear Multiple User Fields by Name

Clear up to 20 user-fields by name.

פעולה

Subscribe to Bot

Enable bot subscription for this user.

פעולה

Unsubscribe from Bot

Disable bot subscription for this user.

פעולה

Opt-in SMS

Enable SMS for this user.

פעולה

Opt-out SMS

Disable SMS for this user.

פעולה

Opt-in Email

Enable email for this user.

פעולה

Opt-out Email

Disable email for this user.

פעולה

Trigger App Event

Trigger a mini-app event with arbitrary context.

פעולה

Subscriber Cart

Get Subscriber Cart

Get the shopping cart of a subscriber.

פעולה

Add Item to Cart

Add a product variant to the subscriber's cart.

פעולה

Remove Item from Cart

Remove a product variant from the subscriber's cart.

פעולה

Empty Cart

Remove every item from the subscriber's cart.

פעולה

Check Out Cart (Mark Paid)

Check out the subscriber's cart and mark the resulting order as paid.

פעולה

Update Order Status

Move an order to a new status.

פעולה

Sending

Send Main Flow

Initiate the bot's main flow for this subscriber.

פעולה

Send Sub-flow

Send a sub-flow by namespace.

פעולה

Send Sub-flow by Name

Send a sub-flow by display name.

פעולה

Send Sub-flow by Channel User ID

Send a sub-flow to a channel user ID.

פעולה

Send Text Message

Send a free-form text message.

פעולה

Send SMS

Send an SMS to this subscriber.

פעולה

Send Email

Send an email to this subscriber.

פעולה

Send Node

Send a specific node from a flow.

פעולה

Send WhatsApp Template

Send a WhatsApp template to this subscriber.

פעולה

Send WhatsApp Template by Channel User ID

Send a WhatsApp template by channel user ID.

פעולה

Send WhatsApp Template by Subscriber NS (Dynamic Fields)

Send a WhatsApp template — pick a template name and its variables appear automatically as individual fields.

פעולה

Send WhatsApp Template by Channel User ID (Dynamic Fields)

Send a WhatsApp template by channel user ID — pick a template name and its variables appear automatically as individual fields.

פעולה

Send Content

Send a structured message: text or media bubbles, quick-reply buttons, tag/field actions and an optional jump to a node.

פעולה

Broadcast to List

Broadcast a sub-flow to up to 200 subscribers.

פעולה

Broadcast by Channel User IDs

Broadcast a sub-flow to channel user IDs.

פעולה

Broadcast WhatsApp Template by Channel User IDs

Broadcast a WhatsApp template to channel user IDs.

פעולה

Broadcast by Tag

Broadcast a sub-flow to a tag-defined audience.

פעולה

Broadcast WhatsApp Template by Tag

Broadcast a WhatsApp template by tag.

פעולה

Broadcast Facebook Utility Template by Tag

Broadcast a Facebook utility message template by tag.

פעולה

Broadcast by Segment

Broadcast a sub-flow to a segment.

פעולה

Send Facebook Utility Template

Send a Facebook utility message template to one subscriber.

פעולה

Send Facebook Utility Template by User ID

Send a Facebook utility message template to one subscriber by channel user ID.

פעולה

Broadcast Facebook Utility Template by User IDs

Broadcast a Facebook utility message template to a list of channel user IDs (up to 200).

פעולה

Shop Product

Get Product Info

Get one product by ID.

פעולה

Create Product

Create a new product, optionally with variants.

פעולה

Update Product

Update product info. Variants are managed by the Product Variant modules.

פעולה

Delete Product

Delete a product by ID.

פעולה

Shop Product Variant

Get Product Variant Info

Get one product variant by ID.

פעולה

Create Product Variant

Add a variant to a product.

פעולה

Update Product Variant

Update a product variant.

פעולה

Delete Product Variant

Delete a product variant.

פעולה

Shop Product Type

Get Product Type Info

Get one product type by ID.

פעולה

Create Product Type

Create a new product type.

פעולה

Update Product Type

Update a product type.

פעולה

Delete Product Type

Delete a product type by ID.

פעולה

Shop Product Vendor

Get Product Vendor Info

Get one product vendor by ID.

פעולה

Create Product Vendor

Create a new product vendor.

פעולה

Update Product Vendor

Update a product vendor.

פעולה

Delete Product Vendor

Delete a product vendor by ID.

פעולה

Shop Product Tag

Get Product Tag Info

Get a shop product tag by ID.

פעולה

Create Product Tag

Create a new shop product tag.

פעולה

Update Product Tag

Rename a shop product tag.

פעולה

Delete Product Tag

Delete a shop product tag.

פעולה

Shop Order

Get Order Info

Get one order by ID.

פעולה

Create Order

Create a new order for a subscriber.

פעולה

Update Order

Update an existing order.

פעולה

Shop Discount Code

Get Discount Code Info

Get one discount code by ID.

פעולה

Get Discount Code by Code

Look a discount code up by its code string.

פעולה

Create Discount Code

Create a new discount code.

פעולה

Update Discount Code

Update an existing discount code.

פעולה

Delete Discount Code

Delete a discount code by ID.

פעולה

Delete Discount Code by Code

Delete a discount code by its code string.

פעולה

Shop Location

Get Location Info

Get one location by ID.

פעולה

Create Location

Create a new location.

פעולה

Update Location

Update a location.

פעולה

Delete Location

Delete a location by ID.

פעולה

Shop Business Hours

Get Business Hours

Read the store's business hours.

פעולה

Update Business Hours

Replace the store's business hours. Send one row per day.

פעולה

Ticket List

Create Ticket List Item

Create a new ticket-list item with title, assignee and custom fields.

פעולה

Update Ticket List Item

Update a ticket-list item — pass only the fields you want to change.

פעולה

Delete Ticket List Item

Delete a ticket-list item.

פעולה

Team Label

List Labels

List team-level labels.

פעולה

Create Label

Create a new team label.

פעולה

Delete Label

Delete a team label by ID.

פעולה

Delete Label By Name

Delete a team label by name.

פעולה

Agent Group

View Agent Group

Get a single agent group and its members.

פעולה

List Agent Groups

List agent groups on this workspace.

פעולה

Create Agent Group

Create an agent group.

פעולה

Set Agent Group Members

Replace the member list of an agent group.

פעולה

Update Agent Group

Update an agent group (name, image, assignment policy).

פעולה

Delete Agent Group

Delete an agent group by ID.

פעולה

Integration

Get Dropi Integration Config

Read the Dropi integration configuration.

פעולה

Get Meta Conversions API Config

Read the Meta Conversions API integration configuration.

פעולה

Get OpenAI Integration Config

Read the OpenAI integration configuration on this workspace.

פעולה

Get S3 Storage Integration Config

Read the S3 storage integration configuration.

פעולה

Get Shopify Integration Config

Read the Shopify integration configuration on this workspace.

פעולה

Get WooCommerce Integration Config

Read the WooCommerce integration configuration.

פעולה

Update Mini-App API Key

Update the API key on an installed mini-app (auth type: apikey).

פעולה

Update Dropi Integration Config

Configure the Dropi integration (API URL, API key).

פעולה

Update Meta Conversions API Config

Configure the Meta Conversions API integration (access token, dataset ID).

פעולה

Update OpenAI Integration Config

Configure the OpenAI integration (API key, organization ID).

פעולה

Update S3 Storage Integration Config

Configure the S3 storage integration (endpoint, key, secret, bucket, region).

פעולה

Update Shopify Integration Config

Configure the Shopify integration (domain, API key/Client ID, token/Client Secret, abandoned-cart wait).

פעולה

Update WooCommerce Integration Config

Configure the WooCommerce integration (URL, consumer key/secret).

פעולה

Clear Dropi Integration Config

Disconnect the Dropi integration.

פעולה

Clear Meta Conversions API Config

Disconnect the Meta Conversions API integration.

פעולה

Clear OpenAI Integration Config

Disconnect the OpenAI integration on this workspace.

פעולה

Clear S3 Storage Integration Config

Disconnect the S3 storage integration.

פעולה

Clear Shopify Integration Config

Disconnect the Shopify integration on this workspace.

פעולה

Clear WooCommerce Integration Config

Disconnect the WooCommerce integration.

פעולה

Get Claude AI Integration Config

Read the Claude AI integration configuration on this workspace.

פעולה

Update Claude AI Integration Config

Set the Claude AI integration API key.

פעולה

Clear Claude AI Integration Config

Remove the Claude AI integration configuration.

פעולה

Get xAI Integration Config

Read the xAI integration configuration on this workspace.

פעולה

Update xAI Integration Config

Set the xAI integration API key.

פעולה

Clear xAI Integration Config

Remove the xAI integration configuration.

פעולה

Get Ainvented Integration Config

Read the Ainvented integration configuration on this workspace.

פעולה

Update Ainvented Integration Config

Set the Ainvented integration API key.

פעולה

Clear Ainvented Integration Config

Remove the Ainvented integration configuration.

פעולה

OpenAI

Get OpenAI Embedding Info

Get a single OpenAI embedding by ID.

פעולה

Create OpenAI Embedding

Create a new OpenAI embedding (heading + text).

פעולה

Regenerate OpenAI Embeddings

Regenerate the embedding vectors for all stored entries.

פעולה

Import OpenAI Embeddings

Import OpenAI Embeddings, maximum 100 embeddings, max characters for each heading is 50, max characters for each text is 1000

פעולה

Update OpenAI Embedding

Update the heading and/or text of an existing OpenAI embedding.

פעולה

Delete OpenAI Embedding

Delete an OpenAI embedding by ID.

פעולה

Template

Generate Template Install Link

Mint a one-time install link for a template.

פעולה

Workspace

List Bot Users

Search bot users (subscribers) across the workspace.

פעולה

List Bots

List bots in the workspace, optionally filtered by channel type.

פעולה

Get Workspace Info

Read workspace metadata (name, plan, owner).

פעולה

List Members

List workspace members, optionally filtered by role.

פעולה

Get Workspace Channels Settings

Read which channels are visible in the workspace UI.

פעולה

Get Live-Chat Sidebar Settings

Read live-chat sidebar visibility settings.

פעולה

Update Workspace Channels Settings

Toggle which channels are visible in the workspace UI.

פעולה

Update Live-Chat Sidebar Settings

Update live-chat sidebar visibility flags.

פעולה

User

Get Current User Info

Read the current authenticated user.

פעולה

Mark Announcement As Read

Mark an announcement as read.

פעולה

Mark Notification As Read

Mark a notification as read.

פעולה

Change Password

Change the current user password.

פעולה

Universal

Make an API Call

Hit any cig.chat endpoint that isn't modeled by another module. The base URL and Authorization header are added automatically.

פעולה

Flow

List Sub-flows

List sub-flows in this bot.

חיפוש

List Template Installs

Templates installed in this bot.

חיפוש

List Agents

List team agents (filterable by role).

חיפוש

List Inbound Webhooks

List inbound-webhook configurations on this bot.

חיפוש

List Chat Widgets

List chat-button widgets on this bot.

חיפוש

Flow Tag

List Tags

List tags in this bot.

חיפוש

Flow User Field

List User Fields

List custom user fields.

חיפוש

Flow Bot Field

List Bot Fields

List bot-level fields.

חיפוש

Flow Shortcut

List Shortcuts

List canned-reply shortcuts on the current flow.

חיפוש

Flow Closing Note

List Closing Notes

List conversation closing notes on the current flow.

חיפוש

Flow AI Hub

List AI Agents

List AI agents with filters.

חיפוש

List AI Tasks

List AI tasks with filters.

חיפוש

Flow Segment

List Segments

List segments in this bot.

חיפוש

Flow Custom Events

List Custom Events

List custom-event definitions.

חיפוש

Get Custom Events Data

Detailed event log.

חיפוש

Flow Conversation

List Closed Conversations

Conversations closed within a date range.

חיפוש

List Agent Activity Log

Activity log filtered by user/agent/action.

חיפוש

Get Chat Messages

Message history for a subscriber.

חיפוש

Get Messages by IDs

Fetch up to 100 messages by their IDs.

חיפוש

WhatsApp Template

List WhatsApp Templates

List WhatsApp message templates.

חיפוש

Facebook Utility Template

List Facebook Utility Message Templates

List Facebook utility message templates on this bot.

חיפוש

Subscriber

Search Subscribers

Search subscribers with filters.

חיפוש

Shop Product

List Products

List shop products.

חיפוש

Shop Product Variant

List Product Variants

List the variants of a product.

חיפוש

Shop Product Type

List Product Types

List product types in this workspace.

חיפוש

Shop Product Vendor

List Product Vendors

List product vendors in this workspace.

חיפוש

Shop Product Tag

List Product Tags

List shop product tags.

חיפוש

Shop Order

List Orders

List shop orders, optionally for one subscriber.

חיפוש

Shop Discount Code

List Discount Codes

List shop discount codes.

חיפוש

Shop Location

List Locations

List locations in this workspace.

חיפוש

Ticket List

List Ticket Lists

List ticket lists on this workspace.

חיפוש

List Ticket List Fields

List the fields (columns) of a ticket list.

חיפוש

List Ticket List Items

List items (rows) inside a ticket list.

חיפוש

List Ticket List Change Log

Read the change log for ticket-list items in a time range.

חיפוש

Integration

List Installed Mini-Apps

List mini-apps installed on this workspace.

חיפוש

OpenAI

List OpenAI Embeddings

List OpenAI embeddings stored on this workspace.

חיפוש

Template

List Templates

List flow templates on this workspace.

חיפוש

List Installs by Template

List the installs of one template.

חיפוש

Workspace

Get Flow Agent Summary

Per-agent analytics summary across selected flows.

חיפוש

Get Flow Summary

Workspace-wide flow analytics summary.

חיפוש

List WhatsApp Call Logs

Paginated WhatsApp call logs for the workspace.

חיפוש

User

List Recent Notifications & Announcements

Recent notifications and announcements for the current user.

חיפוש