שיג ושיח - פלטפורמת צ׳אטבוט רב-ערוצית מתקדמת

Three steps to get going

Install the app

"Install on Make" opens Make with an app invitation. Just pick an organization and confirm.

Create a connection

Inside a scenario, pick any Cig.Chat module and create a Connection with the API token from your bot settings.

Build your scenario

From that moment every module is available in any scenario - send flows, update subscribers, broadcast and more.

Cig.Chat modules

The entire platform, as ready-made Make modules. Filter by type:

Flow

Delete Sub-flow

Delete a sub-flow by namespace.

Action

Get Bot Users Count

Counts of subscribers by status.

Action

Set Default Start Flow

Configure the default entry sub-flow.

Action

Set Web-Chat Default Start Flow

Configure the entry sub-flow for the web-chat widget.

Action

Flow Tag

Create Tag

Create a new tag.

Action

Delete Tag

Delete a tag by namespace.

Action

Delete Tag by Name

Delete a tag by its display name.

Action

Flow User Field

Create User Field

Create a custom user field.

Action

Update User Field

Update a custom user field.

Action

Delete User Field

Delete a custom user field by namespace.

Action

Delete User Field by Name

Delete a custom user field by name.

Action

Flow Bot Field

Create Bot Field

Create a bot-level field.

Action

Set Bot Field

Set a bot-field value by namespace.

Action

Set Bot Field by Name

Set a bot-field value by name.

Action

Set Multiple Bot Fields

Set up to 20 bot-fields by namespace in one call.

Action

Set Multiple Bot Fields by Name

Set up to 20 bot-fields by name in one call.

Action

Delete Bot Field

Delete a bot-field by namespace.

Action

Delete Bot Field by Name

Delete a bot-field by name.

Action

Flow Shortcut

Get Shortcut

Get one shortcut by ID.

Action

Create Shortcut

Create a shortcut on the current flow.

Action

Update Shortcut

Update a shortcut on the current flow.

Action

Delete Shortcut

Delete a shortcut from the current flow.

Action

Flow Closing Note

Get Closing Note

Get one closing note by ID.

Action

Create Closing Note

Create a closing note on the current flow.

Action

Update Closing Note

Update a closing note on the current flow.

Action

Delete Closing Note

Delete a closing note from the current flow.

Action

Flow AI Hub

Update AI Agent Provider

Change an AI agent's provider/model.

Action

Update AI Task Provider

Change an AI task's provider/model.

Action

Set Default AI Provider

Set the bot's default AI provider/model.

Action

Set Audio Transcription Model

Set the speech-to-text model.

Action

Get AI Agent Info

View AI agent details: description, prompts, AI function list and more.

Action

Get AI Task Info

View AI task details.

Action

Get Default AI Provider

Read the default AI provider and model for this flow.

Action

Flow Custom Events

Get Custom Events Summary

Aggregated stats for a custom event.

Action

Log Custom Event

Record a custom event for a subscriber.

Action

Flow Conversation

Move Chat To

Update chat status (open / in_progress / done).

Action

Assign Agent

Assign an agent to a subscriber's conversation.

Action

Assign Agent Group

Assign an agent group to a subscriber.

Action

Unassign Agent

Remove agent assignment from a subscriber.

Action

Pause Bot

Pause automation for this subscriber.

Action

Resume Bot

Resume automation for this subscriber.

Action

WhatsApp Template

Create WhatsApp Template

Create a new WhatsApp template.

Action

Delete WhatsApp Template

Delete a WhatsApp template by name.

Action

Sync WhatsApp Templates

Re-sync WhatsApp templates from Meta.

Action

Facebook Utility Template

Create Facebook Utility Message Template

Create a Facebook utility-category message template.

Action

Sync Facebook Utility Message Templates

Re-sync templates from Meta Business Manager.

Action

Delete Facebook Utility Message Template

Delete a Facebook utility message template by name.

Action

Subscriber

Get Subscriber Info

Look up a subscriber by namespace.

Action

Get Subscriber Info by Channel User ID

Look up a subscriber by channel user ID.

Action

Create Subscriber

Create a single subscriber. Phone or email is required.

Action

Create Subscribers (Bulk)

Create up to 100 subscribers in one call.

Action

Update Subscriber

Modify a subscriber's profile.

Action

Delete Subscriber

Delete a subscriber.

Action

Add Tag to Subscriber

Add a single tag to a subscriber.

Action

Add Tag to Subscriber by Name

Add a tag (by name) to a subscriber.

Action

Add Multiple Tags to Subscriber

Add up to 20 tags to a subscriber.

Action

Add Multiple Tags to Subscriber by Name

Add up to 20 tags by name.

Action

Remove Tag from Subscriber

Remove a single tag.

Action

Remove Tag from Subscriber by Name

Remove a tag by name.

Action

Remove Multiple Tags from Subscriber

Remove up to 20 tags by namespace.

Action

Remove Multiple Tags from Subscriber by Name

Remove up to 20 tags by name.

Action

Add Labels to Subscriber

Add up to 20 labels by name.

Action

Remove Labels from Subscriber

Remove up to 20 labels by name.

Action

Set User Field

Set a user-field value by namespace.

Action

Set User Field by Name

Set a user-field value by name.

Action

Set Multiple User Fields

Set up to 20 user-field values by namespace.

Action

Set Multiple User Fields by Name

Set up to 20 user-field values by name.

Action

Clear User Field

Clear a user-field value by namespace.

Action

Clear User Field by Name

Clear a user-field value by name.

Action

Clear Multiple User Fields

Clear up to 20 user-fields by namespace.

Action

Clear Multiple User Fields by Name

Clear up to 20 user-fields by name.

Action

Subscribe to Bot

Enable bot subscription for this user.

Action

Unsubscribe from Bot

Disable bot subscription for this user.

Action

Opt-in SMS

Enable SMS for this user.

Action

Opt-out SMS

Disable SMS for this user.

Action

Opt-in Email

Enable email for this user.

Action

Opt-out Email

Disable email for this user.

Action

Trigger App Event

Trigger a mini-app event with arbitrary context.

Action

Subscriber Cart

Get Subscriber Cart

Get the shopping cart of a subscriber.

Action

Add Item to Cart

Add a product variant to the subscriber's cart.

Action

Remove Item from Cart

Remove a product variant from the subscriber's cart.

Action

Empty Cart

Remove every item from the subscriber's cart.

Action

Check Out Cart (Mark Paid)

Check out the subscriber's cart and mark the resulting order as paid.

Action

Update Order Status

Move an order to a new status.

Action

Sending

Send Main Flow

Initiate the bot's main flow for this subscriber.

Action

Send Sub-flow

Send a sub-flow by namespace.

Action

Send Sub-flow by Name

Send a sub-flow by display name.

Action

Send Sub-flow by Channel User ID

Send a sub-flow to a channel user ID.

Action

Send Text Message

Send a free-form text message.

Action

Send SMS

Send an SMS to this subscriber.

Action

Send Email

Send an email to this subscriber.

Action

Send Node

Send a specific node from a flow.

Action

Send WhatsApp Template

Send a WhatsApp template to this subscriber.

Action

Send WhatsApp Template by Channel User ID

Send a WhatsApp template by channel user ID.

Action

Send WhatsApp Template by Subscriber NS (Dynamic Fields)

Send a WhatsApp template — pick a template name and its variables appear automatically as individual fields.

Action

Send WhatsApp Template by Channel User ID (Dynamic Fields)

Send a WhatsApp template by channel user ID — pick a template name and its variables appear automatically as individual fields.

Action

Send Content

Send a structured message: text or media bubbles, quick-reply buttons, tag/field actions and an optional jump to a node.

Action

Broadcast to List

Broadcast a sub-flow to up to 200 subscribers.

Action

Broadcast by Channel User IDs

Broadcast a sub-flow to channel user IDs.

Action

Broadcast WhatsApp Template by Channel User IDs

Broadcast a WhatsApp template to channel user IDs.

Action

Broadcast by Tag

Broadcast a sub-flow to a tag-defined audience.

Action

Broadcast WhatsApp Template by Tag

Broadcast a WhatsApp template by tag.

Action

Broadcast Facebook Utility Template by Tag

Broadcast a Facebook utility message template by tag.

Action

Broadcast by Segment

Broadcast a sub-flow to a segment.

Action

Send Facebook Utility Template

Send a Facebook utility message template to one subscriber.

Action

Send Facebook Utility Template by User ID

Send a Facebook utility message template to one subscriber by channel user ID.

Action

Broadcast Facebook Utility Template by User IDs

Broadcast a Facebook utility message template to a list of channel user IDs (up to 200).

Action

Shop Product

Get Product Info

Get one product by ID.

Action

Create Product

Create a new product, optionally with variants.

Action

Update Product

Update product info. Variants are managed by the Product Variant modules.

Action

Delete Product

Delete a product by ID.

Action

Shop Product Variant

Get Product Variant Info

Get one product variant by ID.

Action

Create Product Variant

Add a variant to a product.

Action

Update Product Variant

Update a product variant.

Action

Delete Product Variant

Delete a product variant.

Action

Shop Product Type

Get Product Type Info

Get one product type by ID.

Action

Create Product Type

Create a new product type.

Action

Update Product Type

Update a product type.

Action

Delete Product Type

Delete a product type by ID.

Action

Shop Product Vendor

Get Product Vendor Info

Get one product vendor by ID.

Action

Create Product Vendor

Create a new product vendor.

Action

Update Product Vendor

Update a product vendor.

Action

Delete Product Vendor

Delete a product vendor by ID.

Action

Shop Product Tag

Get Product Tag Info

Get a shop product tag by ID.

Action

Create Product Tag

Create a new shop product tag.

Action

Update Product Tag

Rename a shop product tag.

Action

Delete Product Tag

Delete a shop product tag.

Action

Shop Order

Get Order Info

Get one order by ID.

Action

Create Order

Create a new order for a subscriber.

Action

Update Order

Update an existing order.

Action

Shop Discount Code

Get Discount Code Info

Get one discount code by ID.

Action

Get Discount Code by Code

Look a discount code up by its code string.

Action

Create Discount Code

Create a new discount code.

Action

Update Discount Code

Update an existing discount code.

Action

Delete Discount Code

Delete a discount code by ID.

Action

Delete Discount Code by Code

Delete a discount code by its code string.

Action

Shop Location

Get Location Info

Get one location by ID.

Action

Create Location

Create a new location.

Action

Update Location

Update a location.

Action

Delete Location

Delete a location by ID.

Action

Shop Business Hours

Get Business Hours

Read the store's business hours.

Action

Update Business Hours

Replace the store's business hours. Send one row per day.

Action

Ticket List

Create Ticket List Item

Create a new ticket-list item with title, assignee and custom fields.

Action

Update Ticket List Item

Update a ticket-list item — pass only the fields you want to change.

Action

Delete Ticket List Item

Delete a ticket-list item.

Action

Team Label

List Labels

List team-level labels.

Action

Create Label

Create a new team label.

Action

Delete Label

Delete a team label by ID.

Action

Delete Label By Name

Delete a team label by name.

Action

Agent Group

View Agent Group

Get a single agent group and its members.

Action

List Agent Groups

List agent groups on this workspace.

Action

Create Agent Group

Create an agent group.

Action

Set Agent Group Members

Replace the member list of an agent group.

Action

Update Agent Group

Update an agent group (name, image, assignment policy).

Action

Delete Agent Group

Delete an agent group by ID.

Action

Integration

Get Dropi Integration Config

Read the Dropi integration configuration.

Action

Get Meta Conversions API Config

Read the Meta Conversions API integration configuration.

Action

Get OpenAI Integration Config

Read the OpenAI integration configuration on this workspace.

Action

Get S3 Storage Integration Config

Read the S3 storage integration configuration.

Action

Get Shopify Integration Config

Read the Shopify integration configuration on this workspace.

Action

Get WooCommerce Integration Config

Read the WooCommerce integration configuration.

Action

Update Mini-App API Key

Update the API key on an installed mini-app (auth type: apikey).

Action

Update Dropi Integration Config

Configure the Dropi integration (API URL, API key).

Action

Update Meta Conversions API Config

Configure the Meta Conversions API integration (access token, dataset ID).

Action

Update OpenAI Integration Config

Configure the OpenAI integration (API key, organization ID).

Action

Update S3 Storage Integration Config

Configure the S3 storage integration (endpoint, key, secret, bucket, region).

Action

Update Shopify Integration Config

Configure the Shopify integration (domain, API key/Client ID, token/Client Secret, abandoned-cart wait).

Action

Update WooCommerce Integration Config

Configure the WooCommerce integration (URL, consumer key/secret).

Action

Clear Dropi Integration Config

Disconnect the Dropi integration.

Action

Clear Meta Conversions API Config

Disconnect the Meta Conversions API integration.

Action

Clear OpenAI Integration Config

Disconnect the OpenAI integration on this workspace.

Action

Clear S3 Storage Integration Config

Disconnect the S3 storage integration.

Action

Clear Shopify Integration Config

Disconnect the Shopify integration on this workspace.

Action

Clear WooCommerce Integration Config

Disconnect the WooCommerce integration.

Action

Get Claude AI Integration Config

Read the Claude AI integration configuration on this workspace.

Action

Update Claude AI Integration Config

Set the Claude AI integration API key.

Action

Clear Claude AI Integration Config

Remove the Claude AI integration configuration.

Action

Get xAI Integration Config

Read the xAI integration configuration on this workspace.

Action

Update xAI Integration Config

Set the xAI integration API key.

Action

Clear xAI Integration Config

Remove the xAI integration configuration.

Action

Get Ainvented Integration Config

Read the Ainvented integration configuration on this workspace.

Action

Update Ainvented Integration Config

Set the Ainvented integration API key.

Action

Clear Ainvented Integration Config

Remove the Ainvented integration configuration.

Action

OpenAI

Get OpenAI Embedding Info

Get a single OpenAI embedding by ID.

Action

Create OpenAI Embedding

Create a new OpenAI embedding (heading + text).

Action

Regenerate OpenAI Embeddings

Regenerate the embedding vectors for all stored entries.

Action

Import OpenAI Embeddings

Import OpenAI Embeddings, maximum 100 embeddings, max characters for each heading is 50, max characters for each text is 1000

Action

Update OpenAI Embedding

Update the heading and/or text of an existing OpenAI embedding.

Action

Delete OpenAI Embedding

Delete an OpenAI embedding by ID.

Action

Template

Generate Template Install Link

Mint a one-time install link for a template.

Action

Workspace

List Bot Users

Search bot users (subscribers) across the workspace.

Action

List Bots

List bots in the workspace, optionally filtered by channel type.

Action

Get Workspace Info

Read workspace metadata (name, plan, owner).

Action

List Members

List workspace members, optionally filtered by role.

Action

Get Workspace Channels Settings

Read which channels are visible in the workspace UI.

Action

Get Live-Chat Sidebar Settings

Read live-chat sidebar visibility settings.

Action

Update Workspace Channels Settings

Toggle which channels are visible in the workspace UI.

Action

Update Live-Chat Sidebar Settings

Update live-chat sidebar visibility flags.

Action

User

Get Current User Info

Read the current authenticated user.

Action

Mark Announcement As Read

Mark an announcement as read.

Action

Mark Notification As Read

Mark a notification as read.

Action

Change Password

Change the current user password.

Action

Universal

Make an API Call

Hit any cig.chat endpoint that isn't modeled by another module. The base URL and Authorization header are added automatically.

Action

Flow

List Sub-flows

List sub-flows in this bot.

List Template Installs

Templates installed in this bot.

List Agents

List team agents (filterable by role).

List Inbound Webhooks

List inbound-webhook configurations on this bot.

List Chat Widgets

List chat-button widgets on this bot.

Flow Tag

List Tags

List tags in this bot.

Flow User Field

List User Fields

List custom user fields.

Flow Bot Field

List Bot Fields

List bot-level fields.

Flow Shortcut

List Shortcuts

List canned-reply shortcuts on the current flow.

Flow Closing Note

List Closing Notes

List conversation closing notes on the current flow.

Flow AI Hub

List AI Agents

List AI agents with filters.

List AI Tasks

List AI tasks with filters.

Flow Segment

List Segments

List segments in this bot.

Flow Custom Events

List Custom Events

List custom-event definitions.

Get Custom Events Data

Detailed event log.

Flow Conversation

List Closed Conversations

Conversations closed within a date range.

List Agent Activity Log

Activity log filtered by user/agent/action.

Get Chat Messages

Message history for a subscriber.

Get Messages by IDs

Fetch up to 100 messages by their IDs.

WhatsApp Template

List WhatsApp Templates

List WhatsApp message templates.

Facebook Utility Template

List Facebook Utility Message Templates

List Facebook utility message templates on this bot.

Subscriber

Search Subscribers

Search subscribers with filters.

Shop Product

List Products

List shop products.

Shop Product Variant

List Product Variants

List the variants of a product.

Shop Product Type

List Product Types

List product types in this workspace.

Shop Product Vendor

List Product Vendors

List product vendors in this workspace.

Shop Product Tag

List Product Tags

List shop product tags.

Shop Order

List Orders

List shop orders, optionally for one subscriber.

Shop Discount Code

List Discount Codes

List shop discount codes.

Shop Location

List Locations

List locations in this workspace.

Ticket List

List Ticket Lists

List ticket lists on this workspace.

List Ticket List Fields

List the fields (columns) of a ticket list.

List Ticket List Items

List items (rows) inside a ticket list.

List Ticket List Change Log

Read the change log for ticket-list items in a time range.

Integration

List Installed Mini-Apps

List mini-apps installed on this workspace.

OpenAI

List OpenAI Embeddings

List OpenAI embeddings stored on this workspace.

Template

List Templates

List flow templates on this workspace.

List Installs by Template

List the installs of one template.

Workspace

Get Flow Agent Summary

Per-agent analytics summary across selected flows.

Get Flow Summary

Workspace-wide flow analytics summary.

List WhatsApp Call Logs

Paginated WhatsApp call logs for the workspace.

User

List Recent Notifications & Announcements

Recent notifications and announcements for the current user.