📖 6 min read · v1 · Private beta · eu1.make.com · Vendor: cig.chat

שׂיג ושׂיח · Cig.Chat

שׂיג ושׂיח · Cig.Chat connects your Make.com scenarios to the cig.chat messaging-automation platform - a multi-channel chatbot suite for WhatsApp, SMS, email and webchat. The app exposes 245 modules across 33 functional groups, plus 7 dynamic-dropdown RPCs, all served through a single API-key connection. Any subscriber, flow, broadcast, AI agent, template or conversation in cig.chat is directly addressable from a Make scenario.

Open in Make Cheatsheet (PDF)

New to cig.chat? Sign up at www.cig.chat. Each cig.chat bot issues its own API token; one token connects one bot to Make.

Requirements

An active cig.chat account with at least one bot configured. Sign up at www.cig.chat.
A bot-scoped API token (generated under bot settings → API in cig.chat).
A Make.com team in the eu1 zone with permission to install private apps.

Connect שׂיג ושׂיח · Cig.Chat to Make

The app uses a single connection type: API key (Bearer token). Tokens are bot-scoped - connect one bot per Make connection. Repeat the steps below per bot.

Get your API token from cig.chat

Log in to app.cig.chat, open the bot you want to automate, then go to Settings → API and copy the Bearer token. Keep it secret - anyone with the token can drive that bot.
Add the connection in Make

In a new or existing scenario, drag in any שׂיג ושׂיח · Cig.Chat module. In the Connection field, click Add. Give it a label (e.g. cig.chat - sales bot), paste the token into the API Token field, then click Save.
Validate

Make automatically calls GET /flow/tags to validate the token. A green check means success. If you see Invalid credentials, the token is wrong, expired, or copied with surrounding whitespace - regenerate it and try again.

The connection can now be reused across any module in the app and across any number of scenarios in your team.

Modules

Modules are organised by area of the cig.chat platform. Search modules return one bundle per item (use them as iterators). Action modules return a single bundle. The Universal module lets power users hit any cig.chat endpoint not yet wrapped.

Flow 9

List & delete sub-flows · bot user counts · template installs · default-flow setup · agents · inbound webhooks · chat widgets.

Search	List Sub-flows	List sub-flows in this bot.
Action	Delete Sub-flow	Delete a sub-flow by namespace.
Action	Get Bot Users Count	Counts of subscribers by status.
Search	List Template Installs	Templates installed in this bot.
Action	Set Default Start Flow	Configure the default entry sub-flow.
Action	Set Web-Chat Default Start Flow	Configure the entry sub-flow for the web-chat widget.
Search	List Agents	List team agents (filterable by role).
Search	List Inbound Webhooks	List inbound-webhook configurations on this bot.
Search	List Chat Widgets	List chat-button widgets on this bot.

Flow Tag 4

List · Create · Delete (by namespace or name).

Search	List Tags	List tags in this bot.
Action	Create Tag	Create a new tag.
Action	Delete Tag	Delete a tag by namespace.
Action	Delete Tag by Name	Delete a tag by its display name.

Flow User Field 5

List · Create · Update · Delete (by namespace or name).

Search	List User Fields	List custom user fields.
Action	Create User Field	Create a custom user field.
Action	Update User Field	Update a custom user field.
Action	Delete User Field	Delete a custom user field by namespace.
Action	Delete User Field by Name	Delete a custom user field by name.

Flow Bot Field 8

Bot-wide variables: list · create · set/set-many · delete (each by namespace or name).

Search	List Bot Fields	List bot-level fields.
Action	Create Bot Field	Create a bot-level field.
Action	Set Bot Field	Set a bot-field value by namespace.
Action	Set Bot Field by Name	Set a bot-field value by name.
Action	Set Multiple Bot Fields	Set up to 20 bot-fields by namespace in one call.
Action	Set Multiple Bot Fields by Name	Set up to 20 bot-fields by name in one call.
Action	Delete Bot Field	Delete a bot-field by namespace.
Action	Delete Bot Field by Name	Delete a bot-field by name.

Flow Shortcut 5

Canned replies agents expand in the inbox: list · get · create · update · delete.

Search	List Shortcuts	List canned-reply shortcuts on the current flow.
Action	Get Shortcut	Get one shortcut by ID.
Action	Create Shortcut	Create a shortcut on the current flow.
Action	Update Shortcut	Update a shortcut on the current flow.
Action	Delete Shortcut	Delete a shortcut from the current flow.

Flow Closing Note 5

Structured reasons for closing a conversation, optionally requiring a summary or attachment.

Search	List Closing Notes	List conversation closing notes on the current flow.
Action	Get Closing Note	Get one closing note by ID.
Action	Create Closing Note	Create a closing note on the current flow.
Action	Update Closing Note	Update a closing note on the current flow.
Action	Delete Closing Note	Delete a closing note from the current flow.

Flow AI Hub 9

List, inspect & update AI agents and tasks · default AI provider · audio transcription model. Supports OpenAI, Claude, Gemini, Groq, Deepseek, xAI.

Search	List AI Agents	List AI agents with filters.
Action	Update AI Agent Provider	Change an AI agent's provider/model.
Search	List AI Tasks	List AI tasks with filters.
Action	Update AI Task Provider	Change an AI task's provider/model.
Action	Set Default AI Provider	Set the bot's default AI provider/model.
Action	Set Audio Transcription Model	Set the speech-to-text model.
Action	Get AI Agent Info	View AI agent details: description, prompts, AI function list and more.
Action	Get AI Task Info	View AI task details.
Action	Get Default AI Provider	Read the default AI provider and model for this flow.

Flow Segment 1

List segments - paginated, with name filter.

List Segments

List segments in this bot.

Flow Custom Events 4

List events · summary stats · per-event log · log a new event for a subscriber.

Search	List Custom Events	List custom-event definitions.
Action	Get Custom Events Summary	Aggregated stats for a custom event.
Search	Get Custom Events Data	Detailed event log.
Action	Log Custom Event	Record a custom event for a subscriber.

Flow Conversation 10

List closed conversations · agent activity log · chat messages · move chat status · assign / unassign agents · pause/resume bot.

Search	List Closed Conversations	Conversations closed within a date range.
Search	List Agent Activity Log	Activity log filtered by user/agent/action.
Search	Get Chat Messages	Message history for a subscriber.
Search	Get Messages by IDs	Fetch up to 100 messages by their IDs.
Action	Move Chat To	Update chat status (open / in_progress / done).
Action	Assign Agent	Assign an agent to a subscriber's conversation.
Action	Assign Agent Group	Assign an agent group to a subscriber.
Action	Unassign Agent	Remove agent assignment from a subscriber.
Action	Pause Bot	Pause automation for this subscriber.
Action	Resume Bot	Resume automation for this subscriber.

WhatsApp Template 4

List · create · delete · sync templates.

Search	List WhatsApp Templates	List WhatsApp message templates.
Action	Create WhatsApp Template	Create a new WhatsApp template.
Action	Delete WhatsApp Template	Delete a WhatsApp template by name.
Action	Sync WhatsApp Templates	Re-sync WhatsApp templates from Meta.

Facebook Utility Template 4

Manage Facebook utility-category templates: list · create · sync from Meta · delete.

Action	Create Facebook Utility Message Template	Create a Facebook utility-category message template.
Search	List Facebook Utility Message Templates	List Facebook utility message templates on this bot.
Action	Sync Facebook Utility Message Templates	Re-sync templates from Meta Business Manager.
Action	Delete Facebook Utility Message Template	Delete a Facebook utility message template by name.

Subscriber 32

The largest group - search · CRUD · tags · labels · custom fields · subscriptions · opt-in/out · custom-event triggers.

Search	Search Subscribers	Search subscribers with filters.
Action	Get Subscriber Info	Look up a subscriber by namespace.
Action	Get Subscriber Info by Channel User ID	Look up a subscriber by channel user ID.
Action	Create Subscriber	Create a single subscriber. Phone or email is required.
Action	Create Subscribers (Bulk)	Create up to 100 subscribers in one call.
Action	Update Subscriber	Modify a subscriber's profile.
Action	Delete Subscriber	Delete a subscriber.
Action	Add Tag to Subscriber	Add a single tag to a subscriber.
Action	Add Tag to Subscriber by Name	Add a tag (by name) to a subscriber.
Action	Add Multiple Tags to Subscriber	Add up to 20 tags to a subscriber.
Action	Add Multiple Tags to Subscriber by Name	Add up to 20 tags by name.
Action	Remove Tag from Subscriber	Remove a single tag.
Action	Remove Tag from Subscriber by Name	Remove a tag by name.
Action	Remove Multiple Tags from Subscriber	Remove up to 20 tags by namespace.
Action	Remove Multiple Tags from Subscriber by Name	Remove up to 20 tags by name.
Action	Add Labels to Subscriber	Add up to 20 labels by name.
Action	Remove Labels from Subscriber	Remove up to 20 labels by name.
Action	Set User Field	Set a user-field value by namespace.
Action	Set User Field by Name	Set a user-field value by name.
Action	Set Multiple User Fields	Set up to 20 user-field values by namespace.
Action	Set Multiple User Fields by Name	Set up to 20 user-field values by name.
Action	Clear User Field	Clear a user-field value by namespace.
Action	Clear User Field by Name	Clear a user-field value by name.
Action	Clear Multiple User Fields	Clear up to 20 user-fields by namespace.
Action	Clear Multiple User Fields by Name	Clear up to 20 user-fields by name.
Action	Subscribe to Bot	Enable bot subscription for this user.
Action	Unsubscribe from Bot	Disable bot subscription for this user.
Action	Opt-in SMS	Enable SMS for this user.
Action	Opt-out SMS	Disable SMS for this user.
Action	Opt-in Email	Enable email for this user.
Action	Opt-out Email	Disable email for this user.
Action	Trigger App Event	Trigger a mini-app event with arbitrary context.

Subscriber Cart 6

One subscriber's shopping cart: read · add · remove · empty · check out as a paid order · update order status.

Action	Get Subscriber Cart	Get the shopping cart of a subscriber.
Action	Add Item to Cart	Add a product variant to the subscriber's cart.
Action	Remove Item from Cart	Remove a product variant from the subscriber's cart.
Action	Empty Cart	Remove every item from the subscriber's cart.
Action	Check Out Cart (Mark Paid)	Check out the subscriber's cart and mark the resulting order as paid.
Action	Update Order Status	Move an order to a new status.

Sending 23

Send text · SMS · email · sub-flows · WhatsApp and Facebook templates. Broadcasts by list, user IDs, tag, or segment, with throttling.

Action	Send Main Flow	Initiate the bot's main flow for this subscriber.
Action	Send Sub-flow	Send a sub-flow by namespace.
Action	Send Sub-flow by Name	Send a sub-flow by display name.
Action	Send Sub-flow by Channel User ID	Send a sub-flow to a channel user ID.
Action	Send Text Message	Send a free-form text message.
Action	Send SMS	Send an SMS to this subscriber.
Action	Send Email	Send an email to this subscriber.
Action	Send Node	Send a specific node from a flow.
Action	Send WhatsApp Template	Send a WhatsApp template to this subscriber.
Action	Send WhatsApp Template by Channel User ID	Send a WhatsApp template by channel user ID.
Action	Send WhatsApp Template by Subscriber NS (Dynamic Fields)	Send a WhatsApp template — pick a template name and its variables appear automatically as individual fields.
Action	Send WhatsApp Template by Channel User ID (Dynamic Fields)	Send a WhatsApp template by channel user ID — pick a template name and its variables appear automatically as individual fields.
Action	Send Content	Send a structured message: text or media bubbles, quick-reply buttons, tag/field actions and an optional jump to a node.
Action	Broadcast to List	Broadcast a sub-flow to up to 200 subscribers.
Action	Broadcast by Channel User IDs	Broadcast a sub-flow to channel user IDs.
Action	Broadcast WhatsApp Template by Channel User IDs	Broadcast a WhatsApp template to channel user IDs.
Action	Broadcast by Tag	Broadcast a sub-flow to a tag-defined audience.
Action	Broadcast WhatsApp Template by Tag	Broadcast a WhatsApp template by tag.
Action	Broadcast Facebook Utility Template by Tag	Broadcast a Facebook utility message template by tag.
Action	Broadcast by Segment	Broadcast a sub-flow to a segment.
Action	Send Facebook Utility Template	Send a Facebook utility message template to one subscriber.
Action	Send Facebook Utility Template by User ID	Send a Facebook utility message template to one subscriber by channel user ID.
Action	Broadcast Facebook Utility Template by User IDs	Broadcast a Facebook utility message template to a list of channel user IDs (up to 200).

Shop Product 5

The product catalogue: list, create, update and delete products, with a live product dropdown.

Search	List Products	List shop products.
Action	Get Product Info	Get one product by ID.
Action	Create Product	Create a new product, optionally with variants.
Action	Update Product	Update product info. Variants are managed by the Product Variant modules.
Action	Delete Product	Delete a product by ID.

Shop Product Variant 5

Per-product variants - price, SKU, barcode and stock.

Search	List Product Variants	List the variants of a product.
Action	Get Product Variant Info	Get one product variant by ID.
Action	Create Product Variant	Add a variant to a product.
Action	Update Product Variant	Update a product variant.
Action	Delete Product Variant	Delete a product variant.

Shop Product Type 5

Product type taxonomy: list · get · create · update · delete.

Search	List Product Types	List product types in this workspace.
Action	Get Product Type Info	Get one product type by ID.
Action	Create Product Type	Create a new product type.
Action	Update Product Type	Update a product type.
Action	Delete Product Type	Delete a product type by ID.

Shop Product Vendor 5

Vendor taxonomy: list · get · create · update · delete.

Search	List Product Vendors	List product vendors in this workspace.
Action	Get Product Vendor Info	Get one product vendor by ID.
Action	Create Product Vendor	Create a new product vendor.
Action	Update Product Vendor	Update a product vendor.
Action	Delete Product Vendor	Delete a product vendor by ID.

Shop Product Tag 5

Product tag taxonomy: list · get · create · update · delete.

Search	List Product Tags	List shop product tags.
Action	Get Product Tag Info	Get a shop product tag by ID.
Action	Create Product Tag	Create a new shop product tag.
Action	Update Product Tag	Rename a shop product tag.
Action	Delete Product Tag	Delete a shop product tag.

Shop Order 4

List and inspect orders, create them from variant/quantity rows, update status, shipping and tracking.

Search	List Orders	List shop orders, optionally for one subscriber.
Action	Get Order Info	Get one order by ID.
Action	Create Order	Create a new order for a subscriber.
Action	Update Order	Update an existing order.

Shop Discount Code 7

Percentage or amount codes with usage limits and minimum rules - by ID or by the code string.

Search	List Discount Codes	List shop discount codes.
Action	Get Discount Code Info	Get one discount code by ID.
Action	Get Discount Code by Code	Look a discount code up by its code string.
Action	Create Discount Code	Create a new discount code.
Action	Update Discount Code	Update an existing discount code.
Action	Delete Discount Code	Delete a discount code by ID.
Action	Delete Discount Code by Code	Delete a discount code by its code string.

Shop Location 5

Pickup and store locations with address and lat-lng.

Search	List Locations	List locations in this workspace.
Action	Get Location Info	Get one location by ID.
Action	Create Location	Create a new location.
Action	Update Location	Update a location.
Action	Delete Location	Delete a location by ID.

Shop Business Hours 2

Read and replace the store's weekly schedule, with an optional second window per day.

Action	Get Business Hours	Read the store's business hours.
Action	Update Business Hours	Replace the store's business hours. Send one row per day.

Ticket List 7

Team ticket lists: browse lists and fields, iterate items, read the change log, create / update / delete items.

Search	List Ticket Lists	List ticket lists on this workspace.
Search	List Ticket List Fields	List the fields (columns) of a ticket list.
Search	List Ticket List Items	List items (rows) inside a ticket list.
Search	List Ticket List Change Log	Read the change log for ticket-list items in a time range.
Action	Create Ticket List Item	Create a new ticket-list item with title, assignee and custom fields.
Action	Update Ticket List Item	Update a ticket-list item — pass only the fields you want to change.
Action	Delete Ticket List Item	Delete a ticket-list item.

Team Label 4

Team-level labels: list · create · delete (by ID or name).

Action	List Labels	List team-level labels.
Action	Create Label	Create a new team label.
Action	Delete Label	Delete a team label by ID.
Action	Delete Label By Name	Delete a team label by name.

Agent Group 6

Agent groups and their members, with assignment policies.

Action	View Agent Group	Get a single agent group and its members.
Action	List Agent Groups	List agent groups on this workspace.
Action	Create Agent Group	Create an agent group.
Action	Set Agent Group Members	Replace the member list of an agent group.
Action	Update Agent Group	Update an agent group (name, image, assignment policy).
Action	Delete Agent Group	Delete an agent group by ID.

Integration 29

Read / configure / disconnect each native integration - Shopify, WooCommerce, Dropi, Meta Conversions API, OpenAI, S3, Claude, xAI, Ainvented - plus the mini-app registry.

Search	List Installed Mini-Apps	List mini-apps installed on this workspace.
Action	Get Dropi Integration Config	Read the Dropi integration configuration.
Action	Get Meta Conversions API Config	Read the Meta Conversions API integration configuration.
Action	Get OpenAI Integration Config	Read the OpenAI integration configuration on this workspace.
Action	Get S3 Storage Integration Config	Read the S3 storage integration configuration.
Action	Get Shopify Integration Config	Read the Shopify integration configuration on this workspace.
Action	Get WooCommerce Integration Config	Read the WooCommerce integration configuration.
Action	Update Mini-App API Key	Update the API key on an installed mini-app (auth type: apikey).
Action	Update Dropi Integration Config	Configure the Dropi integration (API URL, API key).
Action	Update Meta Conversions API Config	Configure the Meta Conversions API integration (access token, dataset ID).
Action	Update OpenAI Integration Config	Configure the OpenAI integration (API key, organization ID).
Action	Update S3 Storage Integration Config	Configure the S3 storage integration (endpoint, key, secret, bucket, region).
Action	Update Shopify Integration Config	Configure the Shopify integration (domain, API key/Client ID, token/Client Secret, abandoned-cart wait).
Action	Update WooCommerce Integration Config	Configure the WooCommerce integration (URL, consumer key/secret).
Action	Clear Dropi Integration Config	Disconnect the Dropi integration.
Action	Clear Meta Conversions API Config	Disconnect the Meta Conversions API integration.
Action	Clear OpenAI Integration Config	Disconnect the OpenAI integration on this workspace.
Action	Clear S3 Storage Integration Config	Disconnect the S3 storage integration.
Action	Clear Shopify Integration Config	Disconnect the Shopify integration on this workspace.
Action	Clear WooCommerce Integration Config	Disconnect the WooCommerce integration.
Action	Get Claude AI Integration Config	Read the Claude AI integration configuration on this workspace.
Action	Update Claude AI Integration Config	Set the Claude AI integration API key.
Action	Clear Claude AI Integration Config	Remove the Claude AI integration configuration.
Action	Get xAI Integration Config	Read the xAI integration configuration on this workspace.
Action	Update xAI Integration Config	Set the xAI integration API key.
Action	Clear xAI Integration Config	Remove the xAI integration configuration.
Action	Get Ainvented Integration Config	Read the Ainvented integration configuration on this workspace.
Action	Update Ainvented Integration Config	Set the Ainvented integration API key.
Action	Clear Ainvented Integration Config	Remove the Ainvented integration configuration.

OpenAI 7

CRUD over workspace OpenAI embeddings, plus bulk import and regeneration.

Search	List OpenAI Embeddings	List OpenAI embeddings stored on this workspace.
Action	Get OpenAI Embedding Info	Get a single OpenAI embedding by ID.
Action	Create OpenAI Embedding	Create a new OpenAI embedding (heading + text).
Action	Regenerate OpenAI Embeddings	Regenerate the embedding vectors for all stored entries.
Action	Import OpenAI Embeddings	Import OpenAI Embeddings, maximum 100 embeddings, max characters for each heading is 50, max characters for each text is 1000
Action	Update OpenAI Embedding	Update the heading and/or text of an existing OpenAI embedding.
Action	Delete OpenAI Embedding	Delete an OpenAI embedding by ID.

Template 3

Flow templates: list them, see who installed each, and mint one-time install links.

Search	List Templates	List flow templates on this workspace.
Search	List Installs by Template	List the installs of one template.
Action	Generate Template Install Link	Mint a one-time install link for a template.

Workspace 11

Workspace analytics summaries, member listings, channel visibility, live-chat sidebar config and WhatsApp call logs.

Search	Get Flow Agent Summary	Per-agent analytics summary across selected flows.
Search	Get Flow Summary	Workspace-wide flow analytics summary.
Action	List Bot Users	Search bot users (subscribers) across the workspace.
Action	List Bots	List bots in the workspace, optionally filtered by channel type.
Action	Get Workspace Info	Read workspace metadata (name, plan, owner).
Action	List Members	List workspace members, optionally filtered by role.
Action	Get Workspace Channels Settings	Read which channels are visible in the workspace UI.
Action	Get Live-Chat Sidebar Settings	Read live-chat sidebar visibility settings.
Action	Update Workspace Channels Settings	Toggle which channels are visible in the workspace UI.
Action	Update Live-Chat Sidebar Settings	Update live-chat sidebar visibility flags.
Search	List WhatsApp Call Logs	Paginated WhatsApp call logs for the workspace.

User 5

Current-user metadata: profile, password change, recent notifications and announcements.

Action	Get Current User Info	Read the current authenticated user.
Search	List Recent Notifications & Announcements	Recent notifications and announcements for the current user.
Action	Mark Announcement As Read	Mark an announcement as read.
Action	Mark Notification As Read	Mark a notification as read.
Action	Change Password	Change the current user password.

Universal 1

Make an API Call - hit any cig.chat endpoint not yet modeled. Auth header injected automatically.

Action

Make an API Call

Hit any cig.chat endpoint that isn't modeled by another module. The base URL and Authorization header are added automatically.

Webhooks

Outbound webhooks (cig.chat → Make) are configured inside cig.chat itself: open Bot settings → Inbound webhooks, point the target URL at a Make Webhooks module, and your scenario will trigger every time the bot fires the event. The List Inbound Webhooks module in this app surfaces those registrations programmatically.

Instant triggers initiated from Make.com aren't part of Batch 1; if you need a dedicated New Subscriber / Conversation Closed instant-trigger module, raise a request via sales@cig.chat.

Rate limits and error handling

cig.chat enforces per-token throttling. Broadcast modules expose max_per_minute - respect it.
Errors map to Make types: 401 → InvalidCredentials, 429 → RateLimit, 5xx → ConnectionError.
The full upstream message is in error.message on a failed bundle - useful for routing in Router modules.
Wrap critical paths with right-click → Add error handler.

Resources

cig.chat web: www.cig.chat (sign-up & pricing)
cig.chat API reference: app.cig.chat/api
One-page cheatsheet (PDF): cheatsheet-en.pdf
Open the app in Make.com: eu1.make.com
Hebrew docs: עברית

Support

Bugs, feature requests, integration help - write to support@cig.chat.
Sales, partnerships, custom plans, ISV integrations - sales@cig.chat.
New to cig.chat? Sign up at www.cig.chat.

שׂיג ושׂיח · Cig.Chat

Requirements

Connect שׂיג ושׂיח · Cig.Chat to Make

Get your API token from cig.chat

Add the connection in Make

Validate

Modules

Webhooks

Rate limits and error handling

Resources

Support